DELIVERY
Free Shipping
We offers free shipping on all orders. Regardless of the quantity or value of items purchased, you will not incur any additional shipping charges.
- What shipping methods do you have?
We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion.Normally it takes about 1-2 days to process your order and prepare your goods.
After that, We’ll send you a link to your tracking information once your parcel has left our warehouse. If your items have been shipped in separate packages, you’ll receive separate shipping confirmation emails with different tracking numbers, This way you can track each parcel individually. Normally it takes about 3-7 days for delivery after shipping.
Shipping methods available as below:
Standard Shipping to a residential/ business address
Standard Shipping to a UPS or Nordstrom Collection point
Express Shipping to a residential/ business address
Express Shipping to a UPS or Nordstrom Store
- What happens to my order if I’m not in when it arrives?
If you’re not in when your package arrives it may be left in a safe place like your mailbox or porch, or it may be left with a neighbour.
If this isn’t possible it’ll be left at your local post office and a calling card will be left to tell you where it is
You may be able to rearrange delivery if you’re not in when delivery is attempted - Which countries do you ship to internationally?
We ship to countries and territories worldwide offering Standard Shipping to all and Express Shipping where possible.
We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. We cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.
4.Why are products shipped from different warehouses
We want to offer the best product range to all our customers, so some of the items you see might be stocked in a different warehouse.
You won’t incur any additional customs or tax charges as a direct result of your items being delivered from multiple warehouses, so no need to worry there either!
5.Why has my order been returned?
If your order has been returned to our delivery partners, it’s likely to be for one of the following reasons:
The package was refused.
Our delivery partner was unable to access the address after several attempts.
The delivery address was incomplete.
The package was damaged in transit.
The order was not collected from the pickup point within 10 days of it being delivered.
We’re really sorry your order hasn’t made it to you. If you’d still like the items and they’re still in stock, we recommend placing a new order to a delivery address that is easily accessible to our delivery partners.
Please allow up to 10 working days (excluding weekends and bank holidays) for your package to be delivered back to our warehouse and processed. All returns are subject to our original condition and fair use policies. Check out our Returns Policy to find out more.